Privacy Policy.

At MySolarMate, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (https://mysolarmate.co.nz/).

1. Information We Collect.

We collect personal information in the following ways:

Contact Form: When you voluntarily submit our contact form, we may collect:
– Your name
– Email address
– Phone number (if provided)
– Any other details you include in your message

Cookies and Analytics: We may use cookies and analytics tools to collect non-personal information about your visit, such as:
– IP address
– Browser type
– Device information
– Pages visited and time spent on our website.

You can manage or disable cookies through your browser settings.

2. How We Use Your Information.

We use the information we collect to:
– Respond to inquiries or requests submitted via the contact form
– Provide information about our solar products and services
– Improve our website and customer experience through analytics
– Ensure the technical functionality of our website

3. Cookies and Analytics.

Cookies are small files stored on your device to enhance your browsing experience. We may use:
– Essential Cookies: To ensure our website functions properly
– Analytics Cookies: To understand how visitors interact with our website.

You can opt out of non-essential cookies via your browser settings or any cookie consent tool on our website. Analytics data is aggregated and anonymised where possible.

4. Sharing Your Information.

We do not sell or share your personal information with third parties, except:
– With service providers who process data on our behalf under strict confidentiality agreements
– When required by law or to comply with legal obligations
– To protect the rights, property, or safety of MySolarMate or others

5. Storage and Security.

Your personal information is stored securely in New Zealand or with trusted service providers. We take reasonable steps to protect your information from unauthorised access, loss, or misuse. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

6. Retention.

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal requirements. Contact form data is deleted once your inquiry is resolved, unless otherwise required. Analytics data is retained in anonymised form for website improvement purposes.

7. Your Rights.

Under the Privacy Act 2020, you have the right to:
– Access the personal information we hold about you
– Request corrections to your information
– Object to the use of your data for analytics
– Ask questions about how your information is handled

To exercise these rights, contact us using the details below.

8. Third-Party Links.

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their privacy policies.

9. Changes to This Policy.

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date.

10. Contact Us.

For questions or concerns about this Privacy Policy or your personal information, please contact us at:

Email: katy@mysolarmate.co.nz
Phone: 0277392571